It seemed to hold up well and worked fine after several rainy or windy days and we carefully watched the temperature to ensure it was drained properly when it got below freezing (only one night this winter here in Florida). Plus it was pretty cute.
About a month ago we started noticing that every once in a while after running the hot water for a while we'd hear a "squeeeeeel poof" sound coming from outside. We tried to make it happen for a while so we could observe but it seemed to be random.
Then, one night, I heard heard an exceptionally loud whine and boom from the water heater and rushed out to see if it had completely exploded off the bus. Fortunately, it was still mounted firmly to the side (with the recommended clearances) but the top guard was glowing red from heat. We immediatly switched it to the off position and turned off the propane. The next morning we inspected it more closely and could see a very obvious black mark from the ball of flame that had erupted from it the night before. At that point we were very thankful for our steel exterior shell, which survived unscathed.
|Inside the front cover|
|A melted ball of metal, not sure where this went|
|The back of the water heater was all warped|
I also explained that there were many raving reviews on their website about this product being used in a similar way as ours and that I felt it was a defect in something inside the unit that went wrong, not an issue with quality of the overall unit. I also made it clear that I found direct communication via phone to be more efficient and pleasant than email.
Three days (and two more cold showers) later I got a call from Mike at Eccotemp. They use an internet phone service there and his call was dropped three times during our conversation. That was pretty frustrating. At first Mike was a little defensive, he made it clear they would not be replacing our unit and apologized that the manual was misleading and said they would be rewriting it.
Mike suggested that the Eccotemp L10 would be a better model for us as it is made to be mounted permanently outside and had a rain guard. I agreed that we should upgrade to the L10 for our next unit and fortunately, they were willing to work with us on the price. They essentially gave us the price of the L5 off of the L10, normally $260. They also covered the cost of shipping and shipped out the new unit that day. Mike became much more pleasant to work with and talk to after we decided on this resolution; he was actually a really nice guy.
Yesterday, we mounted the new unit. It's 8" taller than the first plus it has a flue at the top. It worked right away and seems to be doing just fine. We are able to run it at a much lower gas to water flow ratio than the L5 and the hot water gets to our faucet in under a minute. I'll write an update on our experience with the L10 in a few months, but for now we're satisfied.
We chose the L5 originally because of the size, the fact that it had a battery start and the excellent price. We never had any issues with it as far as leaks or traveling, though I wish we had gone with the L10 from the start to avoid this whole experience. I know of several people who have been living with the L5 for years with no problem so this experience may just be an exception, not the rule.
Overall, Eccotemp puts out a great product for the price that meets the unique needs of many tiny home dwellers. However, in the event that you do have an issue and need to contact them with something you need to be diligent and firm otherwise it may not be resolved in a timely manner. No one has time for cold showers.
We had some minor issues with our water heater since installing it. Several times the heater has simply stopped working due to a poor connection in the battery compartment. Chris had to rig up a aluminum foil contraption to ensure proper contact between the batteries and the ignition. The compartment becomes rusty easily because the seal isn't completely waterproof, thus resulting in the poor connection. Also, The hot water heater got frogged up (as in, a frog got stuck in it and clogged it up pretty bad). We had to back flush it and it started working again. While putting it back together Chris tried to tighten a screw that controls the amount of gas that flows and it broke off, meaning we had to replace the entire gas/water valve. Even though our eccotemp L10 is still working, I'd never get another eccotemp product in the future.
Thank you so much for this review. We will be finishing up our bus in a little less than a month, and we were planning on going with the L5, we may need to rethink that now.ReplyDelete
go to amazon. check 1 star reviews. 2 other burners there. one other thing do you flush the unit? every other tankless that i see has a scheduled flush. they lime up. that will not cause them to burn up. it will ruin them faster and burn needless fuel. i'm a master plumber. i have never worked on an eccotemp.ReplyDelete
i wondered if it is listed by by any standards agency. the regulator (for lp connection) is but apparently nothing else. is it lead free? don't make tea with water from it. there is probably a reason it is 1/4 the price of the next cheapest heater. flushing or descaling the heat exchanger. very important.
i wish you well. raz
This product is worthless! Read the warranty before you buy it! Our unit failed after about a month and a half, and the company would not replace it or refund our money. Their warranty covers parts only, not labor. I have worked with their tech support for over two months, and the unit still does not work. I am stuck with a non-functioning piece of junk.ReplyDelete
Thanks for another great 'real life experience' post. This made me go with a much more expensive European heater that my builder recommended, (Rinnai V53eP) because I have cedar siding that will burn nicely in case of a fire. Your experience scared me a lot. So good to know.ReplyDelete
You are doing a great service for all of us. Thank you!
Stupid hippies... A school bus? My Eccotemp worked fine.ReplyDelete
Yep--I bought one and can't return it because I'm in Canada. They seem to be junk.ReplyDelete
OutdoorTankless.com are located in Canada and you can return your unit to them directly or buy a replacement part to fix it. http://outdoortankless.com/ReplyDelete
Thanks for every other brilliant 'real life experience' submit. This made me go with a far greater expensive eu heater that my builder encouraged, because i have cedar siding with a view to burn well in case of a fireplace. Your enjoy scared me lots. So good to understand.ReplyDelete
Kirkland Plumbing Contractors
I love my Rinnai. It's been great! It was worth the money for the peace of mind. Thanks again for the review.ReplyDelete
Awesome experienced review ; I have just finished my review on both Ecotemp L5 and L10 ,ReplyDelete
Ecotemp L10 & L5 Review